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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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APRA’s latest general insurance performance update points to a market that is in better shape than it was during the recent period of severe claims inflation, reinsurance pressure and weather-related volatility. For allied health practice owners, that is useful context, but it should not be read as a guarantee that every renewal will become cheaper or easier. - read more
Recent insurance industry reporting on AI accountability should be read carefully by allied health practices, not just large insurers. The issue is simple: organisations are adopting AI tools faster than they can explain who is responsible when the tool produces an error, uses the wrong data or influences a decision that later causes harm. - read more
The latest reporting on the Partnered Health cyber attack may be a wake-up call for allied health practices that store patient information, uses shared booking systems or relies on cloud-based clinical software. The healthcare group, which operates more than 60 clinics nationally, became aware on 23 June 2026 that a malicious actor had accessed data from some clinics. Potentially affected patients were not notified publicly until more than three weeks later. - read more
ABC News Verify’s 8 July 2026 report on oral care brand Hismile is a timely reminder that healthcare marketing risk is no longer limited to clinic websites and printed brochures. The report examined social media advertisements that appeared to present sales or practice staff as health professionals, included imagery showing signs of AI manipulation, and used dramatic product visuals that dentists said needed far more clinical context. - read more
The Department of Veterans’ Affairs has confirmed a significant change to the way allied health care for eligible veterans will be funded from 1 July 2027. The reform combines higher provider fees with the removal of the current treatment cycle and the introduction of a $5,000 annual allied health expenditure threshold for review of clinical effectiveness. - read more
Income protection insurance is a safeguard for your financial stability, designed to provide peace of mind when you most need it. As a healthcare professional, you’re dedicated to caring for others, but it’s essential to protect your own income against unexpected events. - read more
Welcome healthcare professionals! Today, we're exploring a topic that's often misrepresented and misunderstood: indemnity and liability insurance. These forms of insurance are designed to protect your professional reputation and your financial well-being. However, it's crucial to have a solid grasp of these terms to truly benefit from them. - read more
Mobile services have dramatically transformed the healthcare industry, reshaping how professionals deliver care and interact with patients. With the advent of telemedicine and mobile health apps, accessing healthcare has never been more convenient. This evolution has significantly influenced patient outcomes, making healthcare more accessible and immediate. - read more
Professional indemnity insurance is a specialised form of coverage designed to protect professionals against claims of negligence or misconduct. It offers financial protection for professionals accused of breaching their professional duties, ensuring their legal costs are covered. - read more
Professional Indemnity Insurance is a type of coverage designed to protect professionals from claims made against them due to errors, omissions, or acts of negligence in their professional services. Unlike general liability insurance, which covers physical damage, professional indemnity focuses on financial liability. This insurance safeguards your reputation and financial stability by covering legal costs and any settlements or compensation you might have to pay. - read more
Knowledgebase
Elimination Period: The time period between an injury and the receipt of benefit payments from an insurer, particularly in disability insurance.