We also value your feedback and suggestions — they help us continually improve the Allied Health Insurance Online experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Follow us!
We are a proud member of the Financial Services Online network!
Connect with us on your favourite social media platform for the latest financial news, views, resources and information.
APRA's operational risk management standard, CPS 230, is now part of the rulebook for insurers, banks and superannuation trustees. Although most allied health clinics are not directly captured by the prudential standard, its direction of travel is highly relevant: regulators expect financial institutions to understand critical operations, manage service providers and recover from disruption without unacceptable harm to customers. - read more
ASIC’s latest focus on insurance claims handling should be read as more than a message for insurers. For allied health practices, it is also a practical reminder that the outcome of a claim can depend heavily on what happens before the insurer is contacted, how clearly the incident is documented and whether the policy responds to the work actually being performed. - read more
The latest Australian privacy breach reporting reinforces a message allied health practices cannot afford to treat as background noise: healthcare data remains highly attractive, highly sensitive and operationally difficult to protect. Even smaller clinics now hold information that can include medical histories, Medicare details, referrals, treatment notes, payment records and identity documents. When that information is exposed, the consequences can move quickly from an IT problem to a regulatory, reputational and insurance issue. - read more
The Australian Government’s new National Allied Health Workforce Strategy is not an insurance document, but it should still be read closely by allied health practice owners. Its emphasis on workforce capacity, access, team-based care and more flexible service delivery points to a sector that is continuing to change how, where and by whom care is provided. - read more
AHPRA’s annual registration renewal cycle is more than an administrative deadline for allied health practitioners. It is also a practical reminder that registered health professionals must be able to confirm they have appropriate professional indemnity arrangements for the work they perform. For practice owners, contractors and clinicians working across multiple settings, that declaration should not be treated as a simple tick-box exercise. - read more
Professional indemnity insurance is a specialised form of coverage designed to protect professionals against claims of negligence or misconduct. It offers financial protection for professionals accused of breaching their professional duties, ensuring their legal costs are covered. - read more
Claims-made professional indemnity policies can depend on when a claim is made, when it is notified and whether the alleged conduct falls after the policy's retroactive date. This guide explains key policy terms Australian healthcare professionals should understand when reviewing, renewing or changing cover. - read more
Public liability insurance can help protect allied health professionals and healthcare practices if a patient, visitor or member of the public alleges they were injured or their property was damaged because of your business activities. This guide explains what it commonly covers, how it differs from professional indemnity insurance and what to check before choosing cover. - read more
Healthcare insurance needs can change depending on whether you are employed, contracting, doing locum work, working as a sole trader or running a private practice. This guide explains the key differences Australian health practitioners should consider when reviewing professional indemnity, public liability, income protection and business-related cover. - read more
Mobile services have dramatically transformed the healthcare industry, reshaping how professionals deliver care and interact with patients. With the advent of telemedicine and mobile health apps, accessing healthcare has never been more convenient. This evolution has significantly influenced patient outcomes, making healthcare more accessible and immediate. - read more
Knowledgebase
Term Life Insurance: A form of life insurance that is a pure protection policy with no cash or maturity value which lasts for a specific length of time, called a term.
